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FAQ User manual / Quick guide
  • Dash Cam

    Q1: The camera automatically shuts down after one-minute-recording. What should I do?

    A1: Due to the screensaver function, it will turn off the screen one minute after it starts. But the recording is still going on. The blue light flashes to indicate that the camera is recording. If you are not used to this function, you can turn off this function on the menu.

    Q2: Should the dash cam always be on charging to keep recording?

    A2: Generally speaking, the dash cam needs to be charged all the time. The standby time is relatively short, and it needs to be connected to the car charger. When using the parking monitoring function, a hard-wired kit is required to ensure continuous power supply.

    Q3: How long can a dash cam record for? And why dash cam saying MicroSD card full and it turn off randomly?

    A3: The recording time of a dash cam depends on several factors, such as the size of the memory card, video resolution, and whether loop recording is enabled. A typical dash cam with a 32GB memory card can record about 4-6 hours of footage at 1080p resolution before the card becomes full and starts overwriting old footage. Because of the G-sensor function, the camera will automatically lock some video files to prevent them from being overwritten. When the MicroSD card is full, the dash cam will randomly shut down, reminding you to format the card. We recommend that you manually format the SD card once a month.
  • Trail Cam

    Q1: How do I set up my trail camera?

    A1: The process of setting up a trail camera may vary depending on the model, but generally, the steps are as follows: Choose a location for your camera that is in the area you want to monitor, and make sure it's secure and won't be easily noticed by animals or humans. Insert batteries and a memory card into the camera. Adjust the camera settings to your desired preferences (e.g., resolution, video length, trigger speed). Mount the camera to a tree or other stable surface using straps or a mount. Test the camera to make sure it's working correctly and capturing the images you want. It's also a good idea to periodically check your camera and adjust the settings or move it to a new location to get the best results.

    Q2: How long do trail camera batteries last?

    A2: The battery life of a trail camera depends on various factors such as the quality of the battery, the type of camera, and the frequency of use. On average, a good set of batteries can last anywhere from a few weeks to several months. However, if you use your camera frequently or in extreme temperatures, the battery life may be shorter. To get the most out of your batteries, it's a good idea to use rechargeable batteries or an external power supply, turn off unnecessary features. If your trail camera has a solar panel, please make sure it is set up in a location that receives enough sunlight.

    Q3: How do I view and download photos from my trail camera?

    A3: To view and download photos from a trail camera, you typically need to remove the SD card from the camera and insert it into a computer or card reader. You can then access the photos and videos on the SD card and copy them to your computer or other device. Some trail cameras also have wireless or cellular capabilities that allow you to remotely access and download photos using a smartphone or computer.
  • Action Cam

    Q1: How long can you record 4K video?

    A1: The iA800 uses a 1350mAh battery, which can record 4k video for more than 60 minutes. We provide a charger and two batteries as a gift, so that it can record for more time.

    Q2: What size memory card should I use?

    A2: We recommend using a 128GB U3 memory card, which can record a large amount of content and 6K videos. Remember to format the TF card on the camera before recording.

    Q3: How can I contact you if I have any questions?

    A3: If you have any questions, you can contact our customer support email at support.ac@izeeker.co and we will assist you.
  • Projector

    Q1: Why can't I project my phone with a Bluetooth connection?

    A1: Bluetooth can only be connected to Bluetooth devices (such as Bluetooth speakers, Bluetooth headphones, etc.) as audio output. Most projectors currently on the market do not have the ability to connect to phone's Bluetooth.

    Q2: Does the matching remote control come with batteries? Can I buy a separate remote control or other accessories?

    A2: The matching remote control does not include batteries, so you need to prepare two AAA batteries. There are no separate sales for the remote control and other accessories. But if you need it, please let us know and we will gift you the related accessories for free.

    Q3: Why can't I connect it to my smart phone even though I followed the steps?

    A3: Please make sure your phone has the screen casting function. In addition, due to the privacy protection of some Android phones (such as Google and Motorola phones), screencasting is not available. If you have related operation problems that you don't understand, Please find us through Amazon or official mail for help.

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